Protecting consumer rights and safeguarding them during shopping are important matters that must be taken into consideration. If you wish to replace your order, we are here to help. · The product is exchanged free of charge in case of a defect in the product or non-compliance with the specifications shown on the product page on the website. · It is allowed to exchange the product with another product of the same value or a higher value, provided there is no defect in the alternative product, with payment of the difference in price and delivery costs. · The company has the right to refuse the exchange request if it violates the exchange policy or if the product has been used or damaged. · The exchanged products must be unused and in their original packaging. We do not accept the exchange of any product after it has been damaged, used, or altered in any way. · Products received in any form cannot be returned. · If the product is received with any defect, contact us within a period not exceeding 24 hours from the time of receipt. · Please read the product description before purchasing, as the company is not responsible for any defect resulting from lack of knowledge of the product specifications. · If the order has been shipped to the customer and they wish to cancel it while it is on the way and has not been received, the customer bears the return shipping fees, with the delivery cost deducted from the total order value. · The customer cannot modify the order after it has been shipped. · The delivery staff has the right to inspect the exchanged product before receiving it from the customer to ensure the specifications. · The delivery staff has the right to refuse to accept the product if the customer caused a defect in the product due to misuse. · The company has the right to permanently or temporarily change its return or exchange policy at any time as it deems appropriate or necessary, so consumers should always stay informed of any changes to this clause.
